Refund policy
We want you to be happy with your purchase. If you are not completely satisfied, you can return your item within 14 days of the purchase date for a refund.
Eligibility for Returns:
Items must be unused, in their original condition, and with all original packaging and accessories.
If the original packaging is unavailable, please repack your item securely in a sturdy box with appropriate protective materials.
Promotional sale items are final sale and cannot be returned or refunded unless there is a manufacturer defect.
Please note: All returns are subject to a 20% restocking fee, which will be deducted from your refund amount.
How to Initiate a Return:
Contact our customer support team at support@feetyfirst.co.uk to request a return authorization and receive the appropriate return address.
Include your original receipt or proof of purchase with your return.
You are responsible for return shipping costs. Shipping costs are non-refundable.
We recommend using a trackable shipping method to ensure your return arrives safely.
Refunds (if applicable):
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed within 3 business days and credited to your original payment method, minus the 20% restocking fee.
Please allow additional time for your bank or credit card company to process the refund.
Late or Missing Refunds:
If you haven't received your refund after 7 business days, please follow these steps:
- Double-check your bank account.
- Contact your credit card company.
- Contact your bank.
If you've done all of the above and still haven't received your refund, please contact us at support@feetyfirst.co.uk.
Exchanges:
We currently do not offer exchanges. If you need a different size or product, please return your original item for a refund and place a new order.
Questions?
If you have any questions about our return policy, please contact us at support@feetyfirst.co.uk.